Learn how The Loan Pros Team collects, uses, and protects your personal information. Read our full privacy policy for mortgage borrowers and website visitors.
Roxanne Chung, Lic. Mortgage Broker
The Loan Pros Team Inc
Phone: (754) 707-5877
Email: [email protected]
NMLS# 546205
Company NMLS# CORP NMLS 1837119
Licensed in: FL, GA
Learn how The Loan Pros Team collects, uses, and protects your personal information. Read our full privacy policy for mortgage borrowers and website visitors.
Last Updated: June 1, 2026
This Privacy Policy describes how ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website or use our mortgage services. We are committed to protecting your privacy and handling your data responsibly.
We may collect the following types of personal information:
Contact Information: Your name, email address, phone number, and mailing address.
Financial Information: Income, employment history, credit score range, assets, debts, and loan details necessary to process mortgage applications.
Loan Estimate Documents: PDFs or other documents you upload for analysis and comparison.
Usage Data: IP address, browser type, pages visited, and other analytics data collected via cookies and similar technologies.
We use your personal information to:
Evaluate and process mortgage loan applications
Communicate with you about loan options, rates, and application status
Analyze loan estimate documents to identify potential savings
Improve our website, products, and customer service
Comply with legal obligations and industry regulations
Send marketing communications (with your consent, which you may withdraw at any time)
We do not sell your personal information. We may share your information with:
Lenders and Financial Partners: To process and fund your mortgage loan
Service Providers: Third parties who perform services on our behalf, such as document processing, IT support, and marketing platforms
Legal Authorities: When required by law, regulation, or legal process
Credit Bureaus: With your authorization, to obtain credit reports necessary for loan qualification
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Depending on your state of residence, you may have the following rights:
Access the personal information we hold about you
Request correction or deletion of your personal information
Opt out of the sale or sharing of your personal information (we do not sell data)
Request a copy of your data in a portable format
Non-discrimination for exercising your privacy rights
To exercise these rights, contact us using the information below.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Mortgage application records are typically retained for at least seven (7) years per federal regulations.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Attention: Privacy Officer Email: Phone: NMLS:
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